Return & Refund Policy
This Agreement was last modified on Dec 26, 2020
Returns are the provision by the sellers under different category where the option of return & refund is provided to you by the respective sellers. The return policy may not be same for all the product under a different product category. The product which are under warranty period will be redirected to respected service center,return & refund policies will not be eligible for such products. You can refer to the product page for the applicable return policy.
Valid reasons to return a product
- If the Delivered Product is incorrect and incomplete (missing product or wrong product/ different from the product presented on website)
- If the size of fashion product doesn’t fit. (wrong, differentsize)
- Change of mind is not accepted for products listed in CovidEssentail Categories.
Return cycle & Pickup period
The return request must be initiated within 1 days of product return cycle and for damaged/defective products the return request must be initiated within 2 days of receiving the product. After the return request is accepted, product is picked within 1 days after the return request is accepted for inside valley. For outside valley the period may extend to 7 days. After the item has been picked up Khudraa will quality check the product and based on the outcome will be processed for refund or notifying the customer onany issue encountered.
Note: For outsidevalley returns, customer needs to drop the product at the respective courier pickuplocation.
Returns Pick-Up and Processing
- Category - Condition
- Correct Product - Product name, image, brand, serial number, bar code, IMEI should match and visible.
- Complete Product - All in-the-box accessories (like remote control,Accessories, its parts eg: lid or covers, sponge etc, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
- Unused Product - The product should be unused, unwashed, unsoiled, withoutany stains and with non-tampered quality check seals, warranty seals(wherever applicable). Before returning a Mobile, Laptop, Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must bedisabled. iCloud lock must be disabled for Apple devices.
- Undamaged Product - No any physical damage, no any physical deformation of the product, there should not be scratches, the perishable goods should not be damaged/ no any tears or holes in any kind of fabric materials/ no any crack is breakage in any glasswares and transparent plastic materials or PVA plastic, noany wires disconnections, the electronic product should be functioning.
- Undamaged Packaging - Product's original packaging, box should be undamaged, the cover should not be tore, the labelling and price tags should remain as it was before.
- VAT/PAN Bill - Product should be returned with VAT/ PAN bill if provided by the vendor.
The field executive has the right to refuse to accept thereturn if any of the above conditions are not met. The refund will be processed once the product is picked andquality checked by Khudraa.com.
- The refund will be processed after the product is picked andquality checked by the QC Team.
- If the refund is initiated due to “no longer needed”& “change of mind” -then theshipping charge will not be refunded
- If the refund is initiated due to wrong, defective, damaged, qualityissue then the shipping charge will be refunded.